General Issues

Q.

Doesn't high-level security mean inconvenience to end users in general?

Q.

Even though having a high quality security system is important, how can we be sure to get a satisfactory "return" on our security "investment"?

Q.

Isn't restricting start-up of the PC good enough security or can't I just use a tool to encrypt entire Hard Disk?

Q.

Once you distribute Smart Cards to employees, wouldn't that cause more trouble to an administrator dealing with measures such as initialization, re-issuance of the card for a loss of cards, and invalidation process?

 Installation

Q.

Wouldn't multiple installations and copies of WinSecure Standard CD-ROM violate the license agreement?

Q.

Does the system work with Anti-Virus software?

Q.

The WinSecure menu and Encryption menu screens do not appear on our WindowsXP/2000 system with multiple user environment.

Q.

What should I do when an Overwrite Confirmation Message appears during the WinSecure Installation?

 Token Lost / Re-issue

Q.

Can I still use my PC after losing the Smart Card token or e-gate?

Q.

Is it possible to decrypt an en encrypted file after loss of the Smart Card or e-gate token?

Q.

What will happen if I lost my token containing my user ID, password, and Single Sign-On data?

Q.

I forgot the Authentication Key for my e-gate token or Smart Card.  Now I cannot use my token.  What should I do?

Q.

How can I regenerate tokens for my employees by ourselves?

 Automatic login 

Q.

How can I change the Windows login password?

Q.

After changing my Windows login password, I forgot to store this new password in my token before logging off.  What should I do?

Q.

Our company has 10 employees. An administrator wants to write each employee's user ID and password into their tokens. Do we need to purchase TGS?

Q.

I installed WinSecure into multiple PCs. Can I register multiple logon IDs and passwords into a token?

Q

Can I logon without a token?

 Private Key Setting

Q.

Can I setup a PC to be operated only by a particular token?

Q.

Can I set-up particular multiple tokens for the PC?

 Encryption 

Q.

Are there various method of encryption?

Q.

Is there a method for encrypting and decrypting using multiple tokens?

Q.

Do I have to be careful when encrypting files on mobile media, such as floppy disks?

Q.

Can we see encrypted files from Explorer?

Q.

Can I encrypt/decrypt a whole Hard Drive by Automatic Encryption/Decryption?

Q

Can I encrypt applications using the Automatic Encryption Function?

Q

Can I encrypt only part of a file using the Encryption Function?

Q

Auto Encryption did not work after I shutdown Windows.

 Single Sign-on 

Q.

How many items can register for Single Sign-on?

Q.

I want an administrator to register data collectively for Single Sign-on Function.

Q.

Some web application did not work with Single Sign-On.

 Screen Saver Lock 

Q.

I cannot change the screensaver.

Q.

A employee has taken his token home and I want to use his computer  The computer is locked in the screensaver. Can I unlock the screensaver using another token?

 Digital Certificate 

Q.

I want to use a Digital Certificate trial.

Q.

What is the PIN for the CSP driver?